Imperial Harvest · Customer Care

Frequently Asked
Questions.

Everything you need to know about our gift collections, ordering, shipping and corporate gifting. Find answers below or reach out to our team.

Your Questions, Answered

How Can We Help?

Explore the topics below. Some product details and store policies are still being finalized and will be updated before online orders begin.

17 questions

Collections & Products

What gift collections does Imperial Harvest offer?

The planned collection includes a Nuts & Dried Fruits Gift Box, a Honey Gift Box and a Tea Gift Box. Final specifications and availability will be confirmed before launch.

What is included in the Nuts & Dried Fruits Gift Box?

The planned gift box has 14 compartments featuring an assortment of nuts and dried fruits. The final selection, ingredient list and net weight will be published after product details are approved.

What comes in the Honey Gift Box?

The planned Honey Gift Box includes three jars of honey, with a preliminary size of 200 g each. Honey varieties, origin and final labeled quantities are not yet confirmed.

What comes in the Tea Gift Box?

The Tea Gift Box is planned as one gift set featuring six tea selections. The varieties, ingredient details and net weights will be confirmed before sale.

Where can I see ingredients and allergen information?

Final ingredients and allergen statements will be displayed on individual product pages and packaging once verified. The planned nuts and dried fruits assortment includes tree nuts and peanuts.

Ordering & Availability

Can I place an order online?

Online purchasing is being prepared. Pricing, stock and checkout availability will be shown once the shop is ready to accept orders.

Are prices and minimum quantities available?

Prices and any applicable minimum quantities have not yet been confirmed. Please contact us for current information.

Can I change or cancel an order?

Order-change and cancellation terms will be published in the store policies before checkout is enabled. If you have an inquiry, please contact us directly.

Shipping & Returns

Where does Imperial Harvest ship?

Shipping destinations and any restrictions will be confirmed in our Shipping Policy before orders are accepted.

How much does shipping cost, and how long does delivery take?

Shipping rates and estimated delivery windows have not yet been finalized. Please refer to the Shipping page for published terms when available.

What is the return or refund policy?

Return and refund conditions will be published on our Returns page before the store begins accepting orders. Food products may be subject to special conditions.

What if my order arrives damaged?

Please contact Imperial Harvest through the Contact page with your order information and photos of the issue. The formal resolution process will be defined in our Returns Policy.

Corporate Gifting

Does Imperial Harvest offer corporate gifts?

We welcome inquiries about gifting for clients, colleagues, teams and business partners. Visit Corporate Gifts to share your needs.

Can I request a larger quantity or customized packaging?

Tell us your estimated quantity and any customization requirements. Minimum quantities, personalization and packaging options are subject to confirmation.

How do I request corporate gifting information?

Visit our Corporate Gifts page or email info@imperial-harvest.com with your preferred collection, estimated quantity and timing.

Contact & Support

How can I contact Imperial Harvest?

Use the Contact page or email info@imperial-harvest.com. We will respond to your inquiry as soon as practical.

Where can I learn more about the brand?

Visit Our Story to learn about the Imperial Harvest approach to thoughtful gift collections and presentation.

Information on this page reflects the current pre-launch product plan. Final product labels, shipping terms and published store policies will take precedence once available. See Shipping and Returns for the latest published details.

Still Have a Question?

Get in touch with Imperial Harvest about a product, a gift idea or a corporate order.

Or email info@imperial-harvest.com

Frequently Asked Questions.